We are committed to provide a safe and transparent online gaming environment. Playing should be fun, enjoyable and a positive experience.
The staff in our Casino are committed to assist and protect those who should not be gambling, or who wish to control their gambling habits. Our staff are trained to recognise unhealthy gaming patterns, and they also have current information of organisations that can help you a bit more hands-on if needed. We offer state of the art technical solutions available for you to control your gambling habits.
We monitor our players and their playing habits closely to detect any issues that might be arise. Our players have access to their complete account history via Customer Service, and can review this history at any time.
A Gameplay Reminder will allow you to set a reminder related to the time you spend playing games on the site.Read more
Research has shown that when players make a decision on how much money they have available before they start playing, gambling problems are greatly reduced.Read more
If you feel that gambling is no longer a form of entertainment for you and closing your account is something you want to do for your peace of mind, we will do so immediately.Read more
If you wish to take a break from all gaming activity, a 'Time Out' period can be set on the website or by contacting the Customer Service staff by email or live chat.Read more
Self-exclusion is a formal process whereby you request us to prevent you from being able to access your online account for a specified period of 6 months minimum.Read more
• Continue playing until the next reminder is due;
• View your gaming history for that session;
• Close the gaming session.
*The Gameplay Reminder will continue to appear at the selected intervals until you log out of your account.
**There is a separate Gameplay Reminder timer for each group of games from a particular game provider. This means that if you set a Gameplay Reminder of 30 minutes (for example) and play two games from separate providers simultaneously for more than 30 minutes, you will see separate Gameplay reminder messages for each game from those different providers after the respective Gameplay Reminder timers expire. Similarly, if you set a Gameplay Reminder of 30 minutes (for example) and play two games from separate providers simultaneously, closing each game after 25 minutes, but you start the second game 10 minutes after starting the first game, you will not see a Gameplay Reminder message as the Gameplay Reminder timers for both game providers would only reach 25 minutes, thus not triggering a Gameplay Reminder message after the 30 minutes requested.)
***The Gameplay Reminder may not work as expected if you do not accept cookies or use ‘incognito’ mode on your browser.)
SETTING DEPOSIT LIMITS
When setting a limit, you can choose between four options: per transaction, daily, weekly and monthly limits. These amounts may be revised downwards instantly. Any request to increase your limit will need to be reconfirmed following a 24 hour “cool off” period. A pop up will be presented upon log-in, asking you to confirm the request for a higher limit. This can also be confirmed within the 'My Account' section of the website. Kindly note that setting new limits for the first time will not take any previous deposits into account when calculating whether you can deposit. For example, if you deposit £20 then set a daily deposit limit of £10, you will be able to deposit £10 immediately afterwards. After the initial period has passed, the limit will be counted backwards on the selected time period. Our Customer Service staff will be happy to provide any further information but are unable to override limits set by you.
While the Time Out is in place, we'll do our best not send you any marketing material although this may not prevent you receiving any material which has already been dispatched. Once a Time Out period has ended your account will be 'opted in' to receiving marketing material again if this was your previous preference. You can change your marketing preferences by contacting Customer Services at any time, or by visiting 'My Account' > 'Subscriptions'. If desired, you can also request for your Time Out period to be extended. For more Time Out information please contact Customer Services on email firstname.lastname@example.org or by live chat.
Once the self-exclusion period has expired, your account will remain closed unless you contact us by email or live chat to reactivate. If a reactivation request has been received, we provide you with a further 24 hour 'cooling off' period. Following this your account will be reactivated unless you contact us again within this period and request for your self-exclusion to remain in place for a further selected time frame. Your account will only be 'opted in' to receive marketing material if you confirm this during the reactivation process or subsequently during a self-exclusion agreement, we will employ reasonable automated checks to ensure that you can no longer transact with our business. However, during your period of Self-Exclusion, you have an equal undertaking not to seek to circumvent the self-exclusion agreement by entering or continuing to participate in gambling and betting services via Bethard's online operation.
HOW TO REQUEST BETHARD GROUP SELF-EXCLUSION
To initiate self-exclusion you have two options, either on the website or by contacting the Customer Service staff. In case you want self-exclude through the website, navigate to ‘My Account’ > ‘Gambling Limits’ > ‘Self-exclusion’. Doing this will close your account immediately after you confirm. In case you need any assistance and want to contact our Customer Service staff, please write an email to email@example.com or via live chat that is open 24/7. Your account will be frozen within 24 hours of your request and self-exclusion will be applied for the period you requested. We will confirm to you by e-mail, using the email address registered for your account, that the self-exclusion is in place if you do contact our Customer Service staff. We would advise you to also self-exclude from all other operators. See our Help and Support section for contact details of regulatory and protection help and advice. There you can also find information regarding software that can block access to gambling sites.
Managing your play
The staff at Bethard are trained to help you play within your limits and to help you play responsibly. Always remember the following:
You make money on jobs, not gaming. When gambling, you will sometimes win, and you will sometimes lose. That is the nature of all games.
Only gamble with money you can afford to lose. See any winnings as a pleasant bonus, not something you can expect.
Set up limits, and stick to them! Don’t start increasing your bets to make up for previous losses, it will not work. When you have reached the limits you have set, stop, have a break, leave the game.
Always be aware of how much money you have spent.
Have regular breaks when you gamble. If you have longer and longer stretches of gambling, you run the risk of losing your judgement.
- Don’t gamble when you are upset or depressed. It will not make you feel better.
Do you feel like you play too much?
Here you can easily keep track on you gaming habits by confronting yourself with different statements. By answering these questions and statements to yourself in an honest way, you can assess if your gambling is sound and healthy.
If you feel like you can relate to these statements there’s a large risk that you might develop/or already have a problem when it comes to controlling your playing. Following are also some measures that you should take in case you are one of our players who experience these problems.
General questions regarding your gaming
· Do you think about playing every day?
· Do you become irritated and restless if you do not play every single day?
· Do you usually cancel on friends/family plans because you would rather play?
· Do you spend a lot of money on gaming which you don’t actually have, take loans from friends/family to be able to play more which results in debts?
· Do you lie to your friends and family about how much you play?
· Do you play to run away from other problems or responsibilities in your life?
· Do you often feel depressed?
· Do you experience insomnia?
· Do you often dream about winning that big prize?
· Do you think you have the power of outwitting chance, that you have come up with a way of fooling the game and that your losses are solely due to “bad luck”?
· Are you becoming increasingly antisocial and you’ve lost a large amount of your social life?
Gaming in relation to your income
· You prioritise putting money on gaming instead of food or other living expenses.
· You are often forced to borrow money to be able to continue to play.
· You often lie about why you need to borrow money.
· You often break your personal gaming budget which you have created.
· You have asked for your salary in advance since you have lost money due to gaming.
Your playing in relation to your current life situation
· You have at some point decided not to meet friends so that you can play.
· You play whilst you are with your partner or children.
· You postpone things due to your gambling.
· You only speak to you relatives about your winnings, but you keep quiet about your losses.
· You experience gambling as a moment of relaxation.
· You play to run away from life.
Measures to be taken
If the above match the way you play, it does not necessarily mean that you have a gambling problem. We would like to warn you that you seem to play in an unhealthy way. Through being honest with yourself and breaking your habits as well as researching about gambling addiction, you can avoid getting into problems in the future. You are always welcome to contact our Customer Service staff for any information related to gambling addicition.
What we recommend for you to do right now
· Research about gambling addiction. Learn as much as possible about the subject, which can be very helpful for you to come terms with the fact that you have a problem with your playing. Read stories from other people who have been in the same situation as you. Realise that you are not alone!
· Contact a close friend/relative. Explain your current situation to them and make sure to be completely honest about your gambling problem. Describe your feelings regarding this and get them to understand that it is a serious problem that you want to take control over. This can be tough, but to feel like you have support from a relative or someone close to you tends to be a big help in overcoming your problem.
· Create a gambling budget. Calculate how much money you can afford to lose every month and how much money you need for other vital expenses. Create a limit to how much you can play for each day/week/month. You can make sure to never go over your budget by creating a one of the available limits on Bethard, with that you minimise the risk of getting stuck in a gambling addiction.
· Test yourself. Create a play timetable, how much time are you allowed to play every day/week/month. Be realistic and strict towards yourself, prioritise other things in life before gambling. What did you used to do before you started gambling as much as you do today? Try to think about things you can do instead of gambling. Spend time with friends/family, read a book, take a walk, there are lots of other alternatives.
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One way of keeping tabs on your spending is using a simple budget calculator. Just by answering a few simple questions, this calculator can give you a true picture of what you spend on gambling.
General questions regarding your gaming habits
Your gambling habits in relation to your income
Your gambling habits in relation to your life situation
Preventing underage gambling
- Be sure to protect your computer at all times.
- Keep your username, password and deposit details out of reach.
- Don’t save passwords or use auto-fill on your computer.
- Always log out from your Bethard account when you stop playing.
There are several programs that can be used to prohibit underage minors to use the computer for gambling, for example: