PLAY FOR FUN, PLAY RESPONSIBLY

Making the most of a safe and comfortable gaming experience

 

Our commitment


We are committed to provide a safe and transparent online gaming environment. Playing should be fun, enjoyable and a positive experience.

The staff in our Casino are committed to assist and protect those who should not be gambling, or who wish to control their gambling habits. Our staff are trained to recognise unhealthy gaming patterns, and they also have current information of organisations that can help you a bit more hands-on if needed. We offer state of the art technical solutions available for you to control your gambling habits.

We monitor our players and their playing habits closely to detect any issues that might be arise. Our players have access to their complete account history via Customer Service, and can review this history at any time.

 

Setting limits


  • Gameplay reminder

    A Gameplay Reminder will allow you to set a reminder related to the time you spend playing games on the site.

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  • Deposit limits

    Research has shown that when players make a decision on how much money they have available before they start playing, gambling problems are greatly reduced. 

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  • Account closure

    If you feel that gambling is no longer a form of entertainment for you and closing your account is something you want to do for your peace of mind, we will do so immediately.

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  • Time out

    If you wish to take a break from all gaming activity, a 'Time Out' period can be set on the website or by contacting the Customer Service staff by email or live chat.

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  • Self-exclusion

    Self-exclusion is a formal process whereby you request us to prevent you from being able to access your online account for a specified period of 6 months minimum.

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You are able to set the frequency and change a Gameplay Reminder if you wish while logged into your account, navigate to 'My Account' > 'Gaming limits' > 'Gameplay Reminder'*. The Gameplay Reminder timer will start as soon as you make your first spin and will continue until you either reach your Gameplay Reminder limit** or log out of your account. When you reach your selected time period you will be presented with a pop up message*** informing you of this and providing you with the following options which you will need to choose from:
• Continue playing until the next reminder is due;
• View your gaming history for that session;
• Close the gaming session.

*The Gameplay Reminder will continue to appear at the selected intervals until you log out of your account.
**There is a separate Gameplay Reminder timer for each group of games from a particular game provider. This means that if you set a Gameplay Reminder of 30 minutes (for example) and play two games from separate providers simultaneously for more than 30 minutes, you will see separate Gameplay reminder messages for each game from those different providers after the respective Gameplay Reminder timers expire. Similarly, if you set a Gameplay Reminder of 30 minutes (for example) and play two games from separate providers simultaneously, closing each game after 25 minutes, but you start the second game 10 minutes after starting the first game, you will not see a Gameplay Reminder message as the Gameplay Reminder timers for both game providers would only reach 25 minutes, thus not triggering a Gameplay Reminder message after the 30 minutes requested.)
***The Gameplay Reminder may not work as expected if you do not accept cookies or use ‘incognito’ mode on your browser.)
A deposit limit enables you to set a limit on the amount of money you can deposit into your account on a daily, weekly or monthly basis and you can adjust your limit whenever you please. You can access the deposit limit functionality from ‘My Account’ and within the registration process making it even easier and safer for new players to start their gambling experience with Bethard. To help you set limits that are right for you, we have tools that we recommend you take advantage of - the Budget Calculator and the Time and Money Diary.

SETTING DEPOSIT LIMITS
When setting a limit, you can choose between four options: per transaction, daily, weekly and monthly limits. These amounts may be revised downwards instantly. Any request to increase your limit will need to be reconfirmed following a 24 hour “cool off” period. A pop up will be presented upon log-in, asking you to confirm the request for a higher limit. This can also be confirmed within the 'My Account' section of the website. Kindly note that setting new limits for the first time will not take any previous deposits into account when calculating whether you can deposit. For example, if you deposit £20 then set a daily deposit limit of £10, you will be able to deposit £10 immediately afterwards. After the initial period has passed, the limit will be counted backwards on the selected time period. Our Customer Service staff will be happy to provide any further information but are unable to override limits set by you.
If you do wish to close your account, our Customer Service staff will be happy to assist 24/7. Kindly contact them through email on support@bethard.com or come into the live chat. In case you want to close your account for a set period, a time out and self-exclusion function exists on the website.
On the website you can find a set of different periods, in case you want an option that is not on the website, you are always welcome to contact the Customer Service staff. You can request a Time Out from 24 hours up to 6 weeks. During this period, your account on Bethard will be closed. To resume use of our services at the end of your Time Out period, kindly contact our Customer Service staff to begin this process.

While the Time Out is in place, we'll do our best not send you any marketing material although this may not prevent you receiving any material which has already been dispatched. Once a Time Out period has ended your account will be 'opted in' to receiving marketing material again if this was your previous preference. You can change your marketing preferences by contacting Customer Services at any time, or by visiting 'My Account' > 'Subscriptions'. If desired, you can also request for your Time Out period to be extended. For more Time Out information please contact Customer Services on email support@bethard.com or by live chat.
Under such an agreement, we will close the account that you hold with us and return any remaining balance to you (any 'running' bets will continue in place and we will forward any subsequent winnings to you after the event is settled on request). Once you self-exclude, we cannot reverse this process for any reason and you may not register any new account. During this period we will not send you any marketing material. Kindly note however, that whilst your details will be removed from our mailing database this may not prevent you from receiving marketing material which is already in the process of being dispatched. We would ask you to kindly disregard any such material received accordingly.

Once the self-exclusion period has expired, your account will remain closed unless you contact us by email or live chat to reactivate. If a reactivation request has been received, we provide you with a further 24 hour 'cooling off' period. Following this your account will be reactivated unless you contact us again within this period and request for your self-exclusion to remain in place for a further selected time frame. Your account will only be 'opted in' to receive marketing material if you confirm this during the reactivation process or subsequently during a self-exclusion agreement, we will employ reasonable automated checks to ensure that you can no longer transact with our business. However, during your period of Self-Exclusion, you have an equal undertaking not to seek to circumvent the self-exclusion agreement by entering or continuing to participate in gambling and betting services via Bethard's online operation.

HOW TO REQUEST BETHARD GROUP SELF-EXCLUSION
To initiate self-exclusion you have two options, either on the website or by contacting the Customer Service staff. In case you want self-exclude through the website, navigate to ‘My Account’ > ‘Gambling Limits’ > ‘Self-exclusion’. Doing this will close your account immediately after you confirm. In case you need any assistance and want to contact our Customer Service staff, please write an email to support@bethard.com or via live chat that is open 24/7. Your account will be frozen within 24 hours of your request and self-exclusion will be applied for the period you requested. We will confirm to you by e-mail, using the email address registered for your account, that the self-exclusion is in place if you do contact our Customer Service staff. We would advise you to also self-exclude from all other operators. See our Help and Support section for contact details of regulatory and protection help and advice. There you can also find information regarding software that can block access to gambling sites.

Managing your play


The staff at Bethard are trained to help you play within your limits and to help you play responsibly. Always remember the following:

  • You make money on jobs, not gaming. When gambling, you will sometimes win, and you will sometimes lose. That is the nature of all games.
     
  • Only gamble with money you can afford to lose. See any winnings as a pleasant bonus, not something you can expect.
     
  • Set up limits, and stick to them! Don’t start increasing your bets to make up for previous losses, it will not work. When you have reached the limits you have set, stop, have a break, leave the game.
     
  • Always be aware of how much money you have spent.
     
  • Have regular breaks when you gamble. If you have longer and longer stretches of gambling, you run the risk of losing your judgement.
     
  • Don’t gamble when you are upset or depressed. It will not make you feel better.

 

Have control


 

Do you feel like you play too much?

Here you can easily keep track on you gaming habits by confronting yourself with different statements. By answering these questions and statements to yourself in an honest way, you can assess if your gambling is sound and healthy.

If you feel like you can relate to these statements there’s a large risk that you might develop/or already have a problem when it comes to controlling your playing. Following are also some measures that you should take in case you are one of our players who experience these problems.

 

General questions regarding your gaming

·      Do you think about playing every day?

·      Do you become irritated and restless if you do not play every single day?

·      Do you usually cancel on friends/family plans because you would rather play?

·      Do you spend a lot of money on gaming which you don’t actually have, take loans from friends/family to be able to play more which results in debts?

·      Do you lie to your friends and family about how much you play?

·      Do you play to run away from other problems or responsibilities in your life?

·      Do you often feel depressed?

·      Do you experience insomnia?

·      Do you often dream about winning that big prize?

·      Do you think you have the power of outwitting chance, that you have come up with a way of fooling the game and that your losses are solely due to “bad luck”?

·      Are you becoming increasingly antisocial and you’ve lost a large amount of your social life?

Gaming in relation to your income

·      You prioritise putting money on gaming instead of food or other living expenses.

·      You are often forced to borrow money to be able to continue to play.

·      You often lie about why you need to borrow money.

·      You often break your personal gaming budget which you have created.

·      You have asked for your salary in advance since you have lost money due to gaming.

Your playing in relation to your current life situation

·      You have at some point decided not to meet friends so that you can play.

·      You play whilst you are with your partner or children.

·      You postpone things due to your gambling.

·      You only speak to you relatives about your winnings, but you keep quiet about your losses.

·      You experience gambling as a moment of relaxation.

·      You play to run away from life.

Measures to be taken

If the above match the way you play, it does not necessarily mean that you have a gambling problem. We would like to warn you that you seem to play in an unhealthy way. Through being honest with yourself and breaking your habits as well as researching about gambling addiction, you can avoid getting into problems in the future. You are always welcome to contact our Customer Service staff for any information related to gambling addicition.

 

What we recommend for you to do right now

·      Research about gambling addiction. Learn as much as possible about the subject, which can be very helpful for you to come terms with the fact that you have a problem with your playing. Read stories from other people who have been in the same situation as you. Realise that you are not alone!

·      Contact a close friend/relative. Explain your current situation to them and make sure to be completely honest about your gambling problem. Describe your feelings regarding this and get them to understand that it is a serious problem that you want to take control over. This can be tough, but to feel like you have support from a relative or someone close to you tends to be a big help in overcoming your problem.

·      Create a gambling budget. Calculate how much money you can afford to lose every month and how much money you need for other vital expenses. Create a limit to how much you can play for each day/week/month. You can make sure to never go over your budget by creating a one of the available limits on Bethard, with that you minimise the risk of getting stuck in a gambling addiction.

·      Test yourself. Create a play timetable, how much time are you allowed to play every day/week/month. Be realistic and strict towards yourself, prioritise other things in life before gambling. What did you used to do before you started gambling as much as you do today? Try to think about things you can do instead of gambling. Spend time with friends/family, read a book, take a walk, there are lots of other alternatives.

 

 

 

 
Click here to print Results:

One way of keeping tabs on your spending is using a simple budget calculator. Just by answering a few simple questions, this calculator can give you a true picture of what you spend on gambling.

Quiz 1

  • General questions regarding your gaming habits

Quiz 2

  • Your gambling habits in relation to your income

Quiz 3

  • Your gambling habits in relation to your life situation

Preventing underage gambling


To play on our site, you need to be 18 years or older.
 
Bethard does age verification in order to make sure we don’t allow any minors access to our site. If we cannot verify the age of a player, we will not allow an account to be opened unless we receive documentation that can verify the age of the player.
 
If you are aware of an under aged person gambling on our site, please contact our Customer Service. We do not allow minors to create a player account on our casino. Every player needs to enter a valid birthdate and tick a box confirming that they are over the legal age. Terms and conditions for the site will also need to be agreed upon to create a player account, which include confirming that the creator is of legal age to gamble.

Parents

 
Be a responsible parent and keep your eyes and ears open to be sure that no online gambling is taking place before the legal age of 18. Be aware: if your children starts talking about online gaming accounts, deposits, withdrawals etc; start asking questions. If any gaming related activities are saved on your child’s computer/device, kindly remove them immediately, and talk with your child. A responsible and caring parent is the best start to prevent underage gambling.
 
  • Be sure to protect your computer at all times.  
  • Keep your username, password and deposit details out of reach.
  • Don’t save passwords or use auto-fill on your computer.
  • Always log out from your Bethard account when you stop playing.

There are several programs that can be used to prohibit underage minors to use the computer for gambling, for example:

 

Help and support


 
Gambling addiction, also known as compulsive gambling or gambling disorder, is an impulse-controlled disorder. Compulsive gamblers cannot control the impulse to gamble, even when it is harmful to themselves or to their loved ones. Gamblers can have a problem without being totally out of control. Problem gambling is any gambling behavior that disrupts a personal life. Being preoccupied with gambling, spending more and more time and money on it, or gambling despite serious consequences, indicates a gambling problem.
 
If there is a risk of having, or knowing someone that has a problem with gambling, please always contact us for further advice. We have collected here some of the well-known organizations that can aid as well:
 
 
 
One helpful step to prevent you from gambling is to install a software that will block any access to gambling websites. Do note that this may come to a cost. Kindly see below for a few examples:

gamblock.com
betfilter.com
gamban.com

Contact us

Email:
support@bethard.com

Live chat and support